Estimated Delivery Times (EDT) and types are posted for all birds. This is the estimated timeline from order placement to order shipment. EDTs are affected by many dynamic factors and fluctuate accordingly. We update our site on a continuous basis to reflect changing EDTs.
In some cases, birds may ship sooner, however depending on the bird's popularity. How many orders are ahead of you, shipping times may also extend past the estimated delivery time. COVID-19 shutdowns and restrictions also caused a backlog with unexpected and sometimes erratic delays from our farmer network. Additionally, the stay-at-home directives caused an unprecedented surge in demand for quality companion pets of all types, likely driven from increased loneliness. Finally, DNA Testing (if purchased) adds a minimum of 3 weeks to the delivery date. All of these factors combined have caused increased delivery delays. However, we are shipping just as fast as we can move the birds through our top-quality assurance process, to ensure pet, customer, and staff safety during and after this pandemic era.
The welfare of your birds is of the utmost importance to us. Even though our shipping containers are heated or air conditioned depending on the weather, extreme heat and cold and/or severe storms can delay shipping. We will delay shipping if temperatures are below 35 degrees F, and if temperatures are above 89 degrees F for your bird(s) safety. We carefully consider weather conditions and potential storms when temperatures are between 35-40 degrees F before shipping.
- As you load your cart with birds remember each delivery type requires a safety travel box. If you want to combine Rabbit and Turtle types, for instance, you will need to purchase two travel boxes, one for each type - For safety, we do not ship birds of different types in the same travel box.
- All live bird orders with more than one bird type may convert to full store credit.
- USPS live-bird orders ship only on Monday, Tuesday, and Wednesday to ensure the order is picked up before each weekend. This ensures that a live-order never is left over the weekend in a U.S. Post Office.