Q: WHERE ARE YOU LOCATED?
A: The Finch Farm Co. is an internet pet and pet supplies company with a fulfillment center located in Vancouver, WA and we ship using USPS or commercial airlines within the United States, Puerto Rico and the US Virgin Islands. You are able to order from our online site 24/7 at https://www.thefinchfarm.com .
Q: WHAT ARE YOUR HOURS OF OPERATION?
A: We are open for online orders 7 days a week, 24 hours a day and 365 days a year.
Our sales department is available 8:00 am - 5:00 pm PST Monday through Sunday if you need assistance placing an order.
If you need to contact us, please click our contact button here, or visit our 'Contact Us' tab on our website.
Please be sure to leave your name and phone number on the contact form. We will respond as quickly as possible to all requests.
- Our phone number: 1-877 527 5656
Q: HOW DO I KNOW WHEN MY ORDER IS SHIPPING?
A: If your birds are shipping via USPS, you'll receive two emails the day your birds are scheduled to leave our facility. The first email is a picture of your birds in their shipping box on their way to you and the second email is your USPS tracking number. If your order is shipping via Commercial Airlines, you'll receive the flight itinerary prior to departure so you'll know when to pick them up at the airport.
Q: CAN I ADD TO MY ORDER IF IT HAS NOT SHIPPED YET?
A: The policies in our terms and conditions state we do not offer any modifications, additions, cancelations or refunds to existing orders. Please place a new order for any new items you are wishing to purchase.
Q: CAN I CANCEL MY ORDER ONCE IT’S PLACED?
A: Due to the complexity of our supply chain management and inventory systems, live animal orders are unavailable for modification, cancellation, returns or refunds once your order is placed. When your order is placed, your items are automatically added to our Supply Chain Management System. Interrupting this structure is quite costly in terms of human resource attention needs and inventory control.
If you wish to purchase an additional live animal after your order has been placed, you will need to place a second order, as we are not able to add to existing live orders placed.
Customers can exchange non-live products for a new item or return the product for a full refund or credit. Customers are required to contact us prior to returning any products. It is the Customer's Responsibility to pay any restocking fees associated with returns of merchandise. All non-live products returned are subject to a 20% restocking fee. Customers are responsible for paying any shipping costs associated with any returns. Sale items are not eligible for refunds or credit.
Q: HOW ARE YOUR BIRDS SHIPPED?
A: We offer two types of shipping - United States Postal Service (USPS) or Commercial Air. Follow this link for more information on our shipping process: Shipping and Safety Travel Boxes
Q: WHAT IS YOUR GUARANTEE?
A: The Finch Farm offers Live Arrival Guarantee. If a bird arrives perished, you will be offered a Finch Farm Credit for the cost of the bird which can be used on a future purchase. In addition, we offer you our New Extended 60 Day Warranty for live bird orders of $999.99 or less, to boost even greater confidence and bird ownership with new avian enthusiasts, and with our trusted and loyal customers.
Q: WHAT HAPPENS IF A BIRD PERISHES WITHIN A SHORT TIME AFTER ARRIVING?
A: Every bird passes Quality Control Inspection before leaving our facility. Once the bird has left our facility, it is the customers responsibility to ensure they have everything needed to care for their birds before they arrive. We recommend an anti-biotic be on hand in case a bird arrives stressed. Anti-biotics should be offered under the guidance of a vet if stress is noted. Indications of stress may include: feathers fluffed up, head tucked, sleeping all day, or sitting on the bottom of the cage. Before your shipment arrives, please be sure to review our Finch Care instructions.
Q: IS THERE A MINIMUM ORDER OR NUMBER OF BIRDS THAT NEED TO BE ORDERED?
A: There is no minimum order nor quantity of birds that can be ordered. However, if you're considering an order of 1 bird (primarily finches), we highly recommend to order more than one as these are extremely social creatures. Shipping can be stressful on a single bird.
Q: HOW DO I KNOW IF THE BIRDS I'M ORDERING ARE COMPATIBLE?
A: Here is a link to a comprehensive compatibility chart published by the Finch Info Center: http://www.finchinfo.com/housing/compatible_species.php
Q: WHERE CAN I FIND INFORMATION ON THE DIFFERENT FINCHES YOU CARRY?
A: The Finch Info Center is a comprehensive website that offers information on many of the birds we offer. If the description on our website is not descriptive enough, you can also Google the bird you’re interested in.
Q: WHAT ARE THE AGE OF YOUR BIRDS?
A: The birds typically range from 6 months to 1 1/2 years.
Q: I DON’T SEE AN OPTION FOR MALE OR FEMALE. WHY?
A: If no gender option is offered on a bird, this is an indication that gender is not easy to determine and we can not guarantee the gender without a DNA test. DNA testing adds an addition $149.00 to your bird order.
Q: WHY IS YOUR DNA TESTING SO EXPENSIVE?
A: When DNA testing is requested, several birds are sent for testing at a time to ensure the odds are in your favor for your requested gender. These birds are held in separate containment and can not be sold until the results are determined. In addition, if the birds test negative, another batch of birds will need to be submitted. This process is time and space consuming. DNA testing is only recommended for breeders that absolutely must know gender.
Q: IF THE BIRDS I ORDER ARE NOT COMPATIBLE, ARE THEY SHIPPED IN THE SAME BOX?
A: Most finches, even if not compatible, can ship together. Parrots, Conures, Lovebirds and other hookbills require shipment in separate boxes. Additional shipping charges would be assessed to accommodate the weight of any extra boxes.
Q: HOW MANY BIRDS CAN FIT IN A SAFETY TRAVEL BOX?
A: A Small Safety Travel Box (sent via USPS) can hold from 1 to 5 small birds. A Large Safety Travel Box (sent via USPS) can hold from 10 to 12 small birds. Airline shipping boxes can accommodate approximately 25 to 50 birds.
Q: HOW LONG AFTER AN ORDER IS PLACED WILL IT SHIP?
A: Shipping times vary depending on the birds ordered and their specific assigned 'Estimated Delivery Time' (EDT). If you are considering a mix of common birds which are typically kept in stock or have a short EDT, and birds with longer EDTs within your order, we advise that you submit two separate orders so that we can ship your common birds more quickly. Birds with longer EDTs will be shipped when they become available. Putting birds with different EDTs in your order could cause substantial delays in shipping. All orders are shipped on a first-come, first-serve basis.
Q: HOW LONG DOES IT TAKE MY BIRDS TO ARRIVE AFTER THEY ARE SHIPPED?
A: USPS shipments can be anywhere from one to three days arrival time. Commercial Air details are sent via email once a flight is scheduled so you'll know when they are scheduled to arrive.
Q: DO YOU SHIP OUTSIDE THE UNITED STATES?
A: At this time, we are only shipping within the United States, including the US Virgin Islands and Puerto Rico. Once international shipping is an option, it will be posted on our website.
Q: DO YOU SHIP TO HAWAII? IF SO, WHAT IS THE COST?
A: Yes. Costs are extensive and include 7 days quarantine prior to flight departure, health certificate and flight costs. USPS is not an option for orders to Hawaii. For more information, please contact us directly.
Q: WILL THE POST OFFICE DELIVER BIRDS DIRECT TO MY HOUSE OR DO I HAVE TO PICK THEM UP?
A: We prefer that all orders be picked up at the post office when they notify you that your birds have arrived. If you are unable to pick them up, you can make direct arrangements with your post office for home delivery.
Q: IF I SELECT USPS SHIPPING, WHICH POST OFFICE WILL IT BE DELIVERED TO?
A: It will be delivered to the post office associated with your zip code and address used when your order was placed.
Q: AM I ABLE TO MAKE CHANGES TO MY ORDER?
A: Unfortunately, no. Due to the complexity of our order supply management system, we are unable to make changes to an existing order. The policies in our terms and conditions state we do not offer any modifications, additions, cancelations or refunds to existing orders.
Q: WILL I RECEIVE THE EXACT BIRD DEPICTED IN THE SITE PHOTOGRAPHS IN MY ORDER?
A: Some variations may exist between the bird photos displayed on our site, and the actual bird(s) you receive. Photos are representative of the bird species, and are not the actual bird you receive.
Q: CAN I GET A PICTURE OF THE BIRD THAT WILL BE SHIPPED TO ME PRIOR TO ORDERING?
A: We appreciate the desire to have your bird photographed prior to ordering. However, it is almost impossible to obtain a picture of the exact bird you'll be receiving. If you are concerned about the quality of our birds, we highly recommend that you review our Testimonials Page. This should give you some confidence and peace of mind that we only ship out the best birds possible.
Q: WHAT DOES AWAITING FULFILLMENT MEAN ON MY ORDER STATUS?
A: 'Awaiting Fulfillment' status lets us know an order has come in and has been paid for. Once your order is ready to ship, your order status will be changed to Shipped.