April 15th, 2021
Our Superstar TEAM is force behind the magic!
Here are two of our great workers in one area of the Finch Fulfillment Center. Spring is here, and orders are moving out rapidly - we all give our very best here to serve our customers and care for the stars of the show, the birds themselves!
April 15th, 2021
Many of you have already received our new 'Pet Kit', which now ships for all live orders! Here's a look at what's is inside - the kit includes photos of the bird type ordered with EDT, Certificate, and other informative documents. We hope this will delight our good customers who have, for no fault of their own, sometimes found themselves with covid supply line delays that we've seen over the last year. We understand the disappointments that covid has brought everyone. We're doing our part to bring hope and love into pet enthusiasts lives and homes everywhere and as fast as safely possible. We thank our customers and shoppers for their understanding and patience as we work to move past this covid era together.
April 11th, 2021
NEW LARGE-SCALE EUROPEAN BIRD SUPPLIER PARTNERSHIP!
We are so excited to announce our new partnership with one of Europes largest pet bird suppliers. Our first large order is underway. Our new European relationship will change everything, and this new supply line will provide stunning birds for us here in the United States to ship directly to you.
We are so thankful for our dear customers and the incredible patience they've shown during this pandemic and its impact on all US bird farmers. We are moving as fast as we safely can, abiding by dynamic regulations at State and Government levels.
Our customers will soon enjoy a new level of delivery times and increased quality assurance. Now bird farmers from Europe will share their avian agriculture with us here to share directly with you. Amid great adversity this pandemic has given us all, we find new overseas friends and new possibilities that invigorate us all, and for that, we are sincerely grateful.
April 9th, 2021
Nissan Fleet Management provides New Cargo Vans for The Finch Farm, Co. - Savvy Pets
Thank you, Nissan Fleet Management, for meeting our ongoing and expanding transportation needs. Delivering new travel vans to our Vancouver Campus and soon our Los Angeles location in Huntington Beach, CA is perfect timing for us. Your representatives were so helpful. Again, thank you for such a great and ongoing relationship.
April 6th, 2021
Artificial Intelligence is proving to answer our customer's questions better than we humans!
We are growing in leaps and bounds! We greatly appreciate the patience our customers have shown during this COVID-19 era, where live birds from farmers have experienced delays that can extend past our estimated delivery times. It is exciting to see these supply lines open up and encourage our customers and our staff.
We want to share a gentle reminder that we enter into an agreement with our customers at purchase time that helps us work together. We deliver high-quality live pet bird(s) with an arrival guarantee, and our customers agree to our terms and conditions, including a firm cancellation and refund policy. On that note, we are currently expanding our 'New Help Center' on our home page's green ribbon to increase our customer experience.
We are a more modest-sized team and a growing group of enthusiasts. Staying focused on Quality Assurance and delivering top-quality birds is why we are now giving our new announcement. From now on, all customer inquires will be managed in our 'New Help Center' with clear articles and videos that answer all our customer's questions. We understand this is a shift, especially for some of our less than computer-savvy enthusiasts. We believe that everyone will grow to appreciate the exciting convenience of immediate answers to many questions. We are catching up from COVID-19, and again, we greatly appreciate the patience and understanding our good customers have shown.
March 29th, 2021
Springtime Breeding is in full swing, both indoor and out!
Both of our Vancouver and Kelso, WA Bird Farms have expanded and breed the kind of birds we're proud to ship. After careful farming and care, all of our birds undergo our Quality Assurance process. It's an exciting time, and expanding our agriculture helps everyone, especially the beautiful birds. We want to say thank you to the Washington and Oregon bird farmers who have helped us along the way, as well as one of our great suppliers in California. Your kindness, advice, expertise, and friendship helped enable us to become who we are today; we are deeply thankful.
March 25th, 2021
Customer Support Overload!
Our Support staff has been overloaded with 5x the usual load of calls and emails since the government sent out the 'Stimulus Checks'. We are a little backed up and onboarding new helpers to catch us up, which we are doing rapidly. If you got caught in this overload this last few weeks, we sincerely thank you for your patience. We believe that we'll be all caught up by 1:00 pm today!
March 24th, 2021
New - "Birds Just Shipped!"
Our customers can now see high-quality photos of our birds! We've decided to share our customer's birds before they hop into their Safety Travel Boxes and are shipped out. Special thanks to our dear Juan, who does all of the photography. One person said, "It's like watching the doughnuts coming off the line at Krispy Kreme!". It's a new day and an exciting way for shoppers and customers to see the final stage of our Quality Assurance program. Here's a link to the 'Birds Just Shipped Out' category located under our topic-menu SHOP on our home page's Green Ribbon - You can see what's flying out the door today! CLICK HERE!
March 23nd, 2021
We've Doubled the Size of our Bird Farm in Kelso, WA!
The amount of birds we are now breeding is an exciting part of what we do. The world needs more pet birds, and with our new 2021 breeding barns delivered March 1st, we're on track to quadruple our 2020 production rate. What an exciting time for our customers and our enthusiastic staff!
March 22nd, 2021
The Company's New High-Tech telephone number!
We are excited about our new telephone number that you can call or text. Either way, they both find their way into our system software where Support & Sales Representatives can help with your inquiries. The new company number is: 1-833-365-0404
March 10th, 2021
New increased capacity for Finch Orders is helping care for our customers!
Catching up on the delays caused by COVID-19 is underway! We are at an all-time high concerning capacity, and shipping is going as fast now as is safely possible. What an exciting time as we move to put the challenges of the virus behind us. We want to thank our loyal customers because being patient with the excitement a new pet brings can be frustrating by nature, and adding COVID-19 delays to the mix is quite challenging. We understand this, and our enthusiastic staff is excellent at giving their all.
Here's a look at our new finch order capacity, which delivers increased volumes and shipping times. Shipping Parrot-like birds occur in two different warehouses. The finch order wall can replenish weekly, and over the last couple of years, we have delivered 22,623 orders with less than 1% defect rate, and we are proud of the statistic.
Please be aware that the pet bird industry is laden with fraud, and we are racing to put an end to the scams that currently exist out there. Many of our customers have come to us after heart-breaking stories. We often take longer due to our Quality Assurance standards, but our goal is to deliver unmatched quality.
Let's all move forward with a sense of confidence that this virus and what it brought to the world will all be behind us one day. We wish all of our customers an incredible 2021, and Spring is already here. We've got this! We ship love, and we are all working as rapidly and safely as possible for you, the customers.
February 15th, 2021
Great News about the Virus!
The pandemic has brought challenges to supply lines, worldwide. We have met these challenges with our new and extensive safety protocols increasing biosecurity for our pets, workers, and you, our customers. We have two farms and five warehouses or Fulfillment Centers located in Washington State. We also have a fantastic partnered farmer warehouse in Florida for our larger birds and an extensive group of farmers across the United States of America. We are fully operational and shipping. During this period, Delta Airlines, one of our main Commercial Airline channels, announced that live cargo shipments would be limited to direct flights only, and while that has slowed the pace a bit, for some selections, the majority of our pets are moving through the fulfillment process just fine. The country has seen a spike in need for companion pets, a natural reaction to these lonely times. Our team works tirelessly to get your pets to you as soon as time permits, but never so fast to compromise the safety, for you, the pets, or our workforce.
The majority of our shipments occur through USPS, which is operating wonderfully. Additionally, Pet food and other pet essentials are also delivered through USPS and are now rushing. We have seen some delays, at times, with certain pet types which are either in very high demand or just supply lines a little compromised by new and temporary regulations. We see the supply lines coming up to full speed as we move through this pandemic period. We much appreciate your patience as the cargo for commercial airlines ramps back up to full swing.
Our bird farms are secure with state of the art advanced biosecurity measures that have been operational for several years, ensuring human and pet safety. Our patent-pending 'Quarantine Booths', https://patents.google.com/patent/US20200060241A1/en?inventor=David+Kelly+Austreng, have proven timely and helpful for increased quality control and health.
Again, thank you for your patience and understanding as we move through this historical time together - As we share with our TEAM each day, "Let's all stay safe, exercise kindness, care for the pets, each other, and our dear, dear customers.
The Finch Farm, Co. Remains Fully Operational
The Finch Farm, Co. and its entire team is enabled to work remotely, save feeding and cleaning per our advanced and extensive biosecurity. We are proud of our industry leading biosecurity protocols established in conjunction with State and local specialists.
We’re also excited to announce our hand-signature, ‘Certified Quality Control’ cards, that will ship with every order, ensuring the industries highest quality and biosafety standards.
Can pets get or transmit coronavirus?
The CDC and several international health organizations have not expressed concern about transmitting the virus to and from pets. Domestic animals are not considered at risk for contracting the virus at this time.
Can the virus be spread through pet food and products?
There is no evidence to support the transmission of the virus on products through the shipping process and there are no reported cases in the US associated with imported goods of any kind.
Could there be a shortage of stuff I need for my pet?
The American Veterinary Medical Association (AVMA) and the FDA are working to identify any potential supply shortages. No animal drug or medical supply companies have reported any shortages, however there have been some claims of supply chain disruptions. You can keep updated here.
What are some other good resources of information?
For in-depth coverage and updates on everything related to the coronavirus, check the Center For Disease Control (CDC) website.
The Worldwide Health Organization (WHO) also has excellent global coverage of the outbreak.
As mentioned above, the AVMA covers animal-related topics and further info about COVID.
Be confident in knowing The Finch Farm Co. is taking additional steps to keep pets and people safe.
Our associates follow regular cleaning practices using a disinfectant formulated to kill coronavirus, among other germs. Plus, we’ll continue to follow the steps below:
- Cleaning and disinfecting all containment, water/food dishes.
- Sanitizing and cleaning all surfaces
- Changing air filters weekly to maintain clean, healthy air that is filtered with our special machines to .003 microns.
To date, there is no evidence that companion animals or pets can spread COVID-19 (per CDC guidance).
For the latest information about coronavirus and pets, we encourage you to visit the links below:
We will continue to monitor the situation and supply any necessary updates to our wonderful community.
In the meantime, please enjoy your pets and give them all the love they deserve and need.
The Finch Farm Team
Feb. 20, 2019
New Extended 60 Day Live Bird Warranty!
We are so proud of the high quality birds we are able to provide to you, and the excellent customer service we offer to help you adjust to your ownership of new avian companion pets. Check out our New Extended 60 Day Live Bird Warranty, located in our Guarantee section of our website, and learn about our additional support as you help your wonderful new birds adapt to their new environments. We are here and ready to help new avian enthusiasts as well as veteran customers!
June 21st, 2018
New 'View Order Status' Bar!
The Finch Farm has launched its new and automated 'View Order Status' bar! This will now allow our wonderful customers to see their orders advance through each stage of the fulfillment process, confident their order is progressing through our farmers network, quarantine process, vet-certification and other stages to ensure the finest quality and health of their new pet bird.
Birds can be delicate creatures and special care is carried out through each stage of the fulfillment process. We strive to produce only the finest of pet birds with our advancing computer automated system(s) and we appreciate our loyal customers who have helped us grow with fantastic suggestions that we will continue to implement in order to serve you better.
While weather delays and sometimes quality control issues can slow the process, our commitment is to delight our customers with a new and revolutionized way for them to find the pet bird of their dreams.
Here is the new 'View Order Status' bar found in your 'Bird Account'.
June 1, 2018
New Customer Support Rollout!
The Finch Farm has grown at an amazing pace because of the Internet and the strong demand for beautiful birds. What was once a small breeder company helping to solve DNA issues for a severely endangered bird species has turned into a tremendous growth company.
Starting JULY 1st, we will provide a new questionnaire to help ensure that our animal’s future environment and care is aligned with our mission and values of animal rights and welfare.
We will continue to work on behalf of our treasured customers as we carry out our stated mission. Thank you for sharing a strong belief regarding animal rights and welfare. Quality and safety are paramount for both our companion pets and our customers. We have very happy customers, but we have listened to several of our customers who were disappointed, and we are in an active process to remedy their disappointment.
As always, we welcome our customer feedback, and 'Billy The Bird' always wants to know how we can become a better company for both our companion pets and our customers as we all grow together.
April 2nd, 2018
New 'Estimated Delivery' chart!
NEW! We are streamlining our delivery system to speed up delivery times and ensure the safety of your pets.
Each bird is being tagged by a delivery type using the above chart. As you load your cart with birds remember each delivery type requires a safety travel box. If you want to combine Rabbit and Turtle types, for instance, you will need to purchase two travel boxes, one for each type - For safety, we do not ship birds of different delivery types in the same travel box.
Notes: These delivery speeds are estimates and orders often ship sooner. Also, we do allow Cheetah and Rabbit types to be combined in the same travel box but it is the only exception.
Please contact us for additional information for any birds showing our "starfish" delivery icon on our website.
March 20, 2018
For Immediate Release
The Finch Farm Company Announces
New Innovative Avian Quality Control Quarantine Stations
We’re excited to announce we have designed and integrated new quality control quarantine stations into our bird breeding and shipping procedures. We now employ high quality air cleaning systems that filter to .03 microns so our birds are able to experience ultra clean air during the entire quality control quarantine station process.
Our innovative ‘organic’ approach to quality control avoids medicating our birds with antibiotics, which sadly, is a standard tactic amongst bird breeders who sell birds. By avoiding such toxic medications we avoid ‘covering up’ harmful bacteria and viruses that can go undetected.
Pet bird buyers may lack awareness of such practices, and later may become surprised to discover their fine feathered friend has become ill or has experienced an unfortunate death. We look forward to increasing the health of the pet birds we supply as well as influencing the entire avian community with our improved systems and procedures.
We have initiated our patenting process, which will allow us to soon share more details of our new quality control quarantine stations with the entire avian community.
All rights reserved.
Dear Valued Customers,
Our vision is to change the pet industry by offering the highest quality and variety of birds in the most efficient manner possible to our customers. We know our customers also share these desires and values.
As we continue to utilize state of the art technologies, prices have elevated at times so the company can continue to deliver outstanding results to an Avian world, enthusiastic for stunning companion pets. These pricing changes ensure we can deliver the highest quality of pets and pet products to you, as well as ensuring that our aviaries and facilities are in pristine condition. An exciting example of our advancements in this Avian world is our intention to band all parrot type birds with RFID tags for cutting edge traceability and analysis.
The Finch Farm is always examining and reexamining possible ways to keep our prices at the most reasonable level for you. If there is a way to do this without compromising quality, we are committed to doing so!
When we see cost savings opportunities, you will experience these in the form of ‘Sales Specials’ and lower prices.
Thank you again to you, our valued customers, and we wish you the very best in 2018!
Order Delivery Update:12-20-17
All orders placed currently are shipping full steam ahead with our new quality control system. We are committed to you, our valued customers, and to delivering high-quality companion pets.
Our birds are fantastic, vibrant, and healthy. However, if a concerning bacteria is discovered during the quality control process, all of the birds in that delivery segment are quarantined until we can ensure these birds and neighboring birds are healthy and ready for shipping.
Orders in the delivery process segment from approximately Halloween to Thanksgiving may experience an additional delay of 30 days, beyond your bird’s original ‘Estimated Availability’ date as noted on our website. This additional time is needed for the confirmation process to ensure you receive healthy birds. We sincerely apologize for the inconvenience. Our concern for the health of our birds and your satisfaction is paramount.
If your order includes multiple types of birds, be assured our advanced software system manages these orders very well, and your order will ship as soon as time permits.
Again, we thank you for your patience, and we want to assure you that all new orders are being shipped full steam ahead!
We wish you the happiest of holidays and a wonderful year ahead!
Santa still has plenty of room in his sleigh, to deliver and place Christmas Finch Farm ‘Gift Certificates’ under your tree …
Happy Holidays! We at The Finch Farm are wishing everyone a wonderful season of joy and thanksgiving. At this hurried time of year we would like to share some good news.
We have been upgrading our quality control program to a new level that is both exciting and sophisticated.
We have been and will continue executing necessary inline quality control changes. Be assured, no bird will be shipped unless it passes our new and extended quality control process which is Veterinarian certified and confirms, traps, and resolves bacteria types that are of concern - The welfare of our birds and our customers warrants meticulous quality control requirements.
Shipping is now full speed ahead and under our new delivery system. We're thankful for the animal and health professionals who have helped us implement our new level of quality control and our new patentable bio-safe quarantine booths.
The great news is that this exercise is producing an even greater and more refined delivery process for your Avian companion pets. If you would like your birds to be delivered before specific holiday events, please indicate this in your order so that we can reach out to you to make your holidays exciting.
Thank you for helping us to become the #1 Online source for Avian companion pets and supplies. We most sincerely wish all of our customers and online shoppers a happy holiday season filled with joy and great blessings.