What happens after your order is placed?

  1. Once your order is placed, you will receive an email confirming your purchase along with our 'Bird Care Instructions' to help you prepare for your bird(s) arrival. 

  2. The day your order is ready to ship, you will receive 2 emails: 1 with a picture of your bird(s) in their shipping box and a second email with your USPS tracking number. Orders arrive through the post office associated with the zip code of your shipping address. Arrival times take from one (1) to three (3) days once your order has shipped. 

  3. After receiving your 2 emails please contact your post office to let them know you have a 'Live Bird Shipment' arriving and ask them to call you as soon as it arrives. 

  4. The post office is instructed to call you ASAP. (Live Bird USPS orders ship on Monday, Tuesday, and Wednesday of each week to ensure that your birds are never left over a weekend at your post office.)

  5. Please pick up your birds from the post office on the day the post office calls you. If you are unable to pick up your bird(s) in person that day, please make immediate arrangements directly with them to ensure your birds get delivered to you via the USPS Express Delivery Truck on the same day for maximum bird health. 

  6. Hook-bills and finches require separate shipping boxes or dividers. If additional funds are required to ship your order, we will contact you for any payment adjustment.

  7. For optimal Commercial Air shipping of live birds, multiple carriers may be selected. 

  8. Note: Coupon Codes are entered in the 'Order Confirmation' section at the time of checkout. Only one coupon code, including promotions, can be used per order. We ship nationwide including Puerto Rico and the US Virgin Islands. Hawaiian shipments can only ship by Commercial Air through Delta Airlines to Honolulu. Special handling is required, in addition to extra handling fees. Please call for more information.